Ask Your Litigation Support Provider These eDiscovery Questions: Save Your Time & Money!

Choosing the right technology form a tough challenge, and gaining technical knowledge has been a tough deal for many law firms and legal departments. In addition, many law firms and legal departments find it challenging to determine the best technology for them.

The LegalTech sector has shifted to technology and knowledge-driven path, and it has exploded in recent years. As a result, LegalTech has influenced almost every aspect of the legal world, from document discovery to case assessment to outcome prediction.

With so many technologies offering several different features, it’s easy to feel overwhelmed while picking the best of all. Here, the best you can do to choose the most favorable option is to consider your company’s needs and the results you want to achieve.

However, once you’ve decided what you want to accomplish, how do you choose which service provider to work with, who will provide the right technology and assist you in overcoming eDiscovery challenges?

Before signing the purchase order, ask your service provider the following questions to ensure you are getting the best deal for your company:

What document or data security measures do you follow?

In eDiscovery, ensuring data security is critical to the business. A minor data breach can jeopardize a company’s reputation and its long-term authenticity. As a result, it is essential to inquire about your vendor’s security policies, the format they are stored in, and how frequently the data is reviewed. Also, asking about encryption and cloud security measures can help you maintain a security-first mindset.

eDiscovery cloud security

It’s critical for your eDiscovery partner to have best-in-class disaster recovery and cybersecurity measures in place. Because the partner has access to sensitive and confidential information, protecting data security is a key objective.

Which software do you use for eDiscovery tasks?

Understanding your service provider’s strategy will give you more confidence and trust in the intangible but equally important parts of service, for instance, data storage and backup. Although cloud and security are inextricably linked, it is critical to understand which they will use cloud-based software for eDiscovery.

It would be beneficial to inquire about their web service vendors and whether the software is hosted in a public cloud or a private one. If private, do they implement proper policies in place to ensure their security exceeds industry standards?

Besides, inquiring about the transfer speed and inclusion of revision history may be excellent questions to determine that your company gets a good deal.

Can you ensure speedy delivery of completed projects?

When it comes to comparing competitive service providers, it is essential to know about their tech specifications; yes, apart from security and software utilization. However, there are a few key practical characteristics that should be questioned.

How many files can their systems store before creating a new repository?
What are file formats are their systems compatible with?
Do they have a de-duplication process to discard duplicate documents automatically, saving storage space?

Besides, the most crucial factor in determining whether you would win or lose a case is speed. All stages of the litigation process, including document discovery and database searches, require speed. Their applications should be able to provide you with the information by keyword or phrase you need within seconds or minutes.
It is vital to ensure that their technology produces relevant and accurate results because reviewing thousands of false documents negatively affects the purpose of eDiscovery. In addition, other elements like the order of words, spelling mistakes, and complicated context surrounding the term must be addressed and validated in addition to the search term.

Do you have innovative strategies or technologies to handle projects?

 To visualize data and assemble the data, what type of innovation is your partner providing your business or if you are looking for bespoke workflows or leveraging TAR creative ways. Many tools support atypical data types into structured data. 


Companies do not need to change their technology or processes for new or existing customers regularly. However, new methodologies and an openness to new ideas can assist in keeping up with market trends.

File format innovation is critical – Clients can now archive and ingest data in various new formats. They are well integrated with e-mail, data, or voice and with industry-specific formats, which are essential if you work in those industries.

How about your integration offerings? Are they reliable enough?

The last thing an organization wants is to lose the case and allow the competitor to win. Thus, before deciding on an eDiscovery service provider, you should carefully consider the features and services provided, such as storage, collating capabilities, compliance, data control, security, etc. Examine your company’s requirements carefully before deciding whether or not to test the integration. The more software that must be set up, the more likely integration issues will arise.


It’s vital to ask in detail about the testing procedures, technology vulnerabilities, and stress testing – how often does this happen, who performs these tasks, and what have the results concluded each time?

Whichever legal process management company you choose, discuss their specific details with your IT professional, finance, and legal teams to ensure that you are getting the investment’s worth and desired results.

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