It has happened again. You’re going to send an important contract or confirm an agreement, but somehow your E-signature online apps won’t be save on the document.
The document has signature lines for you and the responsible partner to make matters worse, and you cannot have your signature affix either. Or maybe the document you need to get sign won’t upload so that you can distribute it for additional signatures.
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These issues arise in various circumstances:
- Applying signatures to company records.
- Signing closing documents.
- Receiving multiple signatures on a settlement agreement – the possibilities are endless as electronic signatures have become the new norm in the legal industry.
If you can’t get an eSignature to work in the last few moments of a project, your career choices may be question, if not your sanity. However, don’t worry. We’ve compile a list of common problems and eSignature troubleshooting tricks that should get you through these scenarios with ease.
Digital vs Electronic Signature
However, before we go any further, let’s discuss an important distinction between electronic signatures and digital signatures. An electronic signature is a photo of a signature that can be insert into a document. This can be a scanned picture or a digital photo that you took with your phone. A digital signature, on the other hand, embeds a digital “fingerprint” in the document. The signature is provide with a digital certificate that ensures that it belongs to you.
Now let’s take a look at the most common problems with eSignatures:
My e-Signature doesn’t show up when I save my document in the system.
There are a ton of different applications that allow you to view a sign and save.pdf. Adobe is the dominant player in the market, but programs from other software companies, such as FoxIt, Evince, and Okular, offer different features that appeal to different consumers. If you are using an Apple computer, your default .pdf viewer is also Apple’s Preview program.
Unfortunately, these programs don’t always work well together. For example, if you use Adobe Acrobat to digitally sign a document, save that document, and then later try to preview it, the eSignature will not appear. According to Adobe, “there is no way that Adobe applications that are not from Adobe (e.g., Apple’s preview) can process digital signatures.”
So the solution is to use the programs consistently. If you are using Adobe Reader to apply a signature, use Adobe Reader to view the document. The good news is that the Adobe programs work across operating systems, and the reader is free to download. The next time you see a signature you know you’ve save, see if you need to use a different viewer.
I’m trying to get multiple people to apply their best e signature app to a certified PDF, but I can’t get the document to save all signatures.
After adding the first signature field, certify your document (do this by right-clicking on “Certify with Visible Signature”).
From there, you can send the document to all the necessary signatories. Everyone adds their signature (which is saved), and the document can be forward to the next person.
The important thing is that if someone tries to make changes to the document other than adding signatures, all signatures will become invalid. This is an important security feature when you need to send a document to parties you don’t necessarily trust.
Somebody created a customized contract with DocSignPro, and with the best will, I can not believe in it.
This problem can often be easily fixed. Start by clearing your web browser’s cache and cookies and try again. In most cases, that’s all it takes for the document to work properly. If you don’t know how to clear the cache or cookies in your browser or on your mobile device, ConSignPro offers a guide for all platforms here.
I keep getting an “Error uploading a document” message when I try to upload a document to DocSignPro for distribution.
There are a couple of possible solutions here. Make sure there are no macros in your document. If so, you have to save the file as a .pdf before uploading it to DocuSign as one of the best E-signature online apps. Another possibility is that the document is password protected. Remove the password restrictions in your security settings, and everything should be fine. After all, there is always the possibility that your document has been damaged. The first thing you should do is save the document as a new .pdf and repeat the upload process.